Am I able to shop in person?
Am I able to shop in person?
We are currently not scheduling in person shopping appointments.
Can I add more plants to my order?
Can I add more plants to my order?
Plants can be added to your existing order if the request is made prior to preparing it for shipping. Just give us a call or email with your request and be sure to include your name, order number and which plants you’d like to add. We will then send an updated invoice via email. Please be aware our shipping team will be unable to send the order until the updated invoice has been paid.
Do you combine orders?
Do you combine orders?
It’s not always possible for us to combine orders but we will consider any requests. Please keep in mind we are unable to refund any shipping costs if orders are combined.
Do you offer wholesale?
Do you offer wholesale?
Sorry, we do not offer wholesale pricing.
I forgot to apply a discount or coupon to my order. Can you apply it or refund it to my payment method?
I forgot to apply a discount or coupon to my order. Can you apply it or refund it to my payment method?
Unfortunately, we are unable to apply discounts or coupons after an order has been placed. Discounts and coupons are not redeemable for cash (ie. refunds). None of our coupons expire, so you will be able to use it on a future order.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day, 2 day and 3 day shipping is available for an additional charge. Our processing time is normally 2-4 business days, but can be extended during holidays.
Can I cancel an order?
Can I cancel an order?
We will accommodate requests for cancellations that have been received prior to shipping. If your order is currently in the packing phase, we are unable to cancel or make changes to the order. In the event you need to cancel an order please contact us with your request as soon as possible at help@canopyplantco.com
How long will it take to receive my refund?
How long will it take to receive my refund?
In the event that a refund is issued, it can take up to 7 days and is dependent on your bank.
Are you able to hold my order?
Are you able to hold my order?
We are able to hold orders for up to 7 business days. Please email us ASAP at help@canopyplantco.com with any hold requests.
How frequently do you restock?
How frequently do you restock?
We restock multiple times per week! Check out our "Coming Soon" page for an idea of what will be restocked soon! To be notified when a plant is back in stock simply click "Add to Wishlist" on that plants product page. Make sure you're signed up for emails so you can be the first to know when our restocks happen!
What are your customer service hours?
What are your customer service hours?
7am-3pm Sunday - Friday with the exception of major holidays. We will occasionally respond outside of business hours, but take note that response times will be longer and you may not receive a response until the next business day.
What countries do you ship to?
What countries do you ship to?
We ship to the 48 contiguous US states. We do not ship to Alaska, Hawaii, Puerto Rico, other United States territories, Canada or any country that is outside of the United States.