My low temperatures are 25 degrees or below. Will you still ship my plants since I purchased the winter insurance?
Our top priority is ensuring our customers receive quality live plants. We will hold any order that is destined to an area that is experiencing low temperatures that are below 25 degrees. Once your lows are generally at or above 25 degrees we will send your plants. If you have any questions regarding this policy please email us at email@example.com.
Do you allow in person shopping at Canopy?
Yes! We do allow in person shopping by appointment only. Call (504) 717-5740 to schedule an appointment!
How quickly will my order ship once it has been placed?
Our current processing time for UPS Ground orders is 1-5 business days. For Express shipments, the processing time is 1-3 business days. We are generally able to get most packages out the same week that the order is placed.
I forgot to apply a discount or coupon to my order! Can you apply it or refund it to my payment method?
Unfortunately, we are unable to apply discounts or coupons after an order has been placed. Discounts and coupons are not redeemable for cash (ie. refunds). None of our coupons expire, so you will be able to use it on a future order.
Do you combine orders?
We can combine orders but we ask that if you have a standing order that you’d like to add to then please email us with your order number, plant and quantity desired to firstname.lastname@example.org. This request must be received by 12pm CST on Saturday. We cannot combine orders during the shipping week that immediately follows a sale or promotion.
What is your cancellation policy?
We will cancel and refund your order minus a 20% restocking fee within 24 hours after your purchase. After 24 hours we will issue a store credit. If your order is currently in the packing phase, we are unable to cancel or make changes to the order. Otherwise, all sales are final.
Can I make changes to my order?
All requests to make changes to an order must be received by 12pm CST on Saturday. After that we are unable to make changes to your order.
I received my plant but some of the leaves have yellowed or it looks sad (wilted, etc). Can I get a replacement plant?
Certain plants are a bit fussy during shipping, but with proper care should bounce back. If you believe this is an issue that is not of normal plant shock nature please contact us with photos or video within 24 hours of receiving your order so that we can take a further look. We generally do not replace plants that die outside of this 24 hour window, unless shipping insurance is purchased at the time of order. These plants will recover within a few weeks usually. We do not accept returns. If you have questions on how to acclimate stressed plants please reach out to us at email@example.com.
Can I place an order to be held for shipping until a later time?
Yes, but you must put it in the order notes. We are able to hold orders for up to 2 weeks, please take this into account when you submit a hold request as our space is limited. You are responsible for contacting us when you're ready for us to ship your plants. Orders placed without this information in the order notes will be sent out during our regular shipping days. If you forget to request it in the order notes please email us ASAP at firstname.lastname@example.org. Please include your name and order number to expedite this process.
How frequently do you restock the store?
We restock every Thursday at 6pm CST. Follow us on Instagram @canopyplantco for restock updates! Please be aware that not every product is restocked every Thursday. Some plants may go weeks or months without restocking due to demand or scarcity.
What are your customer service hours?
8am-5pm Monday - Friday with the exception of major holidays. We will occasionally respond on the weekend, but take note that response times will be longer and you may not receive a response until Monday morning.
Please email (email@example.com) or call us at 504-717-5740. We will not answer inquiries if you message us via Facebook or Instagram. Emails or any other correspondence after 5pm CST Monday through Friday will be answered on the next business day. Please avoid sending text messages to our store number -- we will not respond to them.