Q: How quickly will my order ship once it has been placed?
A: Our current processing time for UPS Ground orders is 1-5 business days. For Express shipments, the processing time is 1-3 business days.
Q: I forgot to apply a discount or coupon to my order! Can you apply it or refund it to my payment method?
A: Unfortunately, we are unable to apply discounts or coupons after an order has been placed. Discounts and coupons are not redeemable for cash (ie. refunds). None of our coupons expire, so you will be able to use it on a future order.
Q: Do you combine orders?
A: We can combine orders but we ask that if you have a standing order that you’d like to add to then please email us with your order number, plant and quantity desired to firstname.lastname@example.org.
Q: What is your cancellation policy?
A: If you need to cancel an order please contact us within 24hrs after purchase. If your order is currently in the packing phase, we are unable to cancel or make changes to the order. Otherwise, all sales are final.
Q: Can I add more plants to my order?
A: Yes! Just give us a call or email with your request. Please be sure to include your name, order number and what plants you would like to add.
Q: I received my plant but some of the leaves have yellowed or it looks sad (wilted, etc). Can I get a replacement plant?
A: Certain plants are a bit fussy during shipping, but with proper care should bounce back. If you believe this is an issue that is not of normal plant shock nature please contact us with photos or video within 24 hours of receiving your order so that we can take a further look. We generally do not replace plants that die outside of this 24 hour window, unless shipping insurance is purchased at the time of order. We do not accept returns on any plant that exhibits signs of stress (ie. yellow leaves) from being shipped. These plants will recover within a few weeks usually. If you have questions on how to acclimate stressed plants please reach out to us at email@example.com.
Q: Can I place an order to be held for shipping until a later time?
A: Yes, but you must put it in the order notes. We are able to hold orders for up to 2 weeks, please take this into account when you submit a hold request as our space is limited. You are responsible for contacting us when you're ready for us to ship your plants. Orders placed without this information in the order notes will be sent out during our regular shipping days. If you forget to request it in the order notes please email us ASAP at firstname.lastname@example.org. Please include your name and order number to expedite this process.
Q: How frequently do you restock the store?
A: We restock every Thursday at 6pm CST. Follow us on Instagram @canopyplantco for restock updates! Please be aware that not every product is restocked every Thursday. Some plants may go weeks or months without restocking due to demand or scarcity.
Q: If I'm in New Orleans can I come shop at Canopy's greenhouse?
A: Yes! We are open by appointment only. Please email us at email@example.com or call us at (504) 717-5740 to schedule an appointment. All appointments must be scheduled 24 hours in advance. Appointment availability - Mon-Thursday 4pm-5pm, Friday 8am-2pm and Saturday anytime. We are closed on Sundays.
Q: What are your customer service hours?
A: 8am-5pm Monday - Friday with the exception of major holidays. We will occasionally respond on the weekend, but take note that response times will be longer and you may not receive a response until Monday.
Please email (firstname.lastname@example.org) or call us at 504-717-5740. We will not answer inquiries if you message us via Facebook or Instagram. Emails or any other correspondence after 5pm CST Monday through Friday will be answered on the next business day. Please avoid sending text messages to our store number -- we will not respond to them.