Left Continue shopping
Your Order

You have no items in your cart

From $19.99
Show options

Frequently Asked Questions

If you do not find your answer here or on the Shipping page please contact us at info@canopyplantco.com.

Q: Do you offer Winter Shipping Insurance or heat packs?

A: Winter Shipping Insurance is now included free of charge on every order. We will determine if your order requires a heat pack or special insulation.

Q: How quickly will my order ship once it has been placed?

A: Our current processing time for orders shipping with our Standard Ground Shipping is 5-7 business days.  For Express shipments, the processing time is 1-3 business days. 

Q: I forgot to apply a discount or coupon to my order!  Can you apply it or refund it to my payment method?

A: Unfortunately, we are unable to apply discounts or coupons after an order has been placed.  Discounts and coupons are not redeemable for cash (ie. refunds).  None of our coupons expire, so you will be able to use it on a future order.

Q: Do you combine orders?

A: We kindly ask that instead of placing multiple orders, please email us your current unfulfilled order number along with what changes you'd like to make to your current order. We will make the changes and send you an invoice.

Q: What is your cancellation policy? 

A: If you need to cancel an order please contact us within 24hrs after purchase.  If your order is currently in the packing phase, we are unable to cancel or make changes to the order.  Otherwise, all sales are final.

Q: Can I add more plants to my order?

A: Yes! Just give us a call or email with your request. Please be sure to include your name, order number and what plants you would like to add.  All requests to add plants to an order should be made before Monday at 7am CST.

Q: I received my plant but some of the leaves have yellowed or it looks sad (wilted, etc).  Can I get a replacement plant?

A: Certain plants are a bit fussy during shipping, but with proper care should bounce back.  If you believe this is an issue that is not of normal plant shock nature please contact us with photos or video within 24 hours of receiving your order so that we can take a further look.  We generally do not replace plants that die outside of this 24 hour window, unless shipping insurance is purchased at the time of order.  We do not accept returns on any plant that exhibits signs of stress (ie. yellow leaves) from being shipped.  These plants will recover within a few weeks usually.  If you have questions on how to acclimate stressed plants please reach out to us at info@canopyplantco.com.

Q: Can I place an order to be held for shipping until a later time?

A: Yes, but you must put it in the order notes.  We are able to hold orders for up to 7 business days.  Orders placed without this information in the order notes will be sent out during our regular shipping days.  If you forget to request it in the order notes please email us ASAP at info@canopyplantco.com.  Please include your name and order number to expedite this process.

Q: How frequently do you restock the store?

A: We restock multiple times per week! Check out our "Coming Soon" page for an idea of what will be restocked soon! To be notified when a plant is back in stock simply click "Add to Wishlist" on that plants product page. Make sure you're signed up for emails so you can be the first to know when our restocks happen!

Q: If I'm in New Orleans can I come shop at Canopy's greenhouses?

A: Yes. Please email info@canopyplantco.com to schedule an appointment.

Q: What are your customer service hours?

A:  8am-5pm Monday - Friday with the exception of major holidays.  We will occasionally respond on the weekend, but take note that response times will be longer and you may not receive a response until Monday.

Please email (info@canopyplantco.com) or call us at 504-717-5740.  We will not answer inquiries if you message us via Facebook or Instagram. Emails or any other correspondence after 5pm CST Monday through Friday will be answered on the next business day. Please avoid sending text messages to our store number -- we will not respond to them.