Q: Is Canopy Plant Co open to the public for in-person shopping or appointments?

A: Sorry, we are no longer scheduling in person shopping appointments at our greenhouses.

Q: Do you offer Winter Shipping Insurance or heat packs?

A: Winter Shipping Insurance is now included with every order. During the winter, our team monitors the weather across the country and if your order requires a heat pack one will be added free of charge.

Q: I forgot to apply a discount or coupon to my order. Can you apply it or refund it to my payment method?

A: Unfortunately, we are unable to apply discounts or coupons after an order has been placed.  Discounts and coupons are not redeemable for cash (ie. refunds).  None of our coupons expire, so you will be able to use it on a future order.

Q: Do you combine orders?

A: It’s not always possible for us to combine orders but we will consider any requests. Please keep in mind we are unable to refund any shipping costs if orders are combined.

Q: What is your cancellation policy? 

A: We will accommodate requests for cancellations that have been received prior to shipping. If your order is currently in the packing phase, we are unable to cancel or make changes to the order. In the event you need to cancel an order please contact us with your request as soon as possible at info@canopyplantco.com 

Q: Can I add more plants to my order?

A: Plants can be added to your existing order if the request is made prior to preparing it for shipping. Just give us a call or email with your request and be sure to include your name, order number and which plants you’d like to add. We will then send an updated invoice via email. Please be aware our shipping team will be unable to send the order until the updated invoice has been paid.

Q: I received my plant but some of the leaves have yellowed or it looks sad (wilted, etc).  Can I get a replacement plant?

A: Certain plants are a bit fussy during shipping, but with proper care should bounce back.  If you believe this is an issue that is not of normal plant shock nature please contact us with at least 3 photos within 7 days of receiving your order so that we can take a further look.  If you have questions on how to acclimate stressed plants please reach out to us at info@canopyplantco.com.

Q: Can you hold my order for shipping until a later time?

A: We are able to hold orders for up to 7 business days. Please email us ASAP at info@canopyplantco.com with any hold requests.

Q: How frequently do you restock the store?

A: We restock multiple times per week! Check out our "Coming Soon" page for an idea of what will be restocked soon! To be notified when a plant is back in stock simply click "Add to Wishlist" on that plants product page. Make sure you're signed up for emails so you can be the first to know when our restocks happen!

Q: What are your customer service hours?

A:  8am-5pm Sunday - Friday with the exception of major holidays.  We will occasionally respond on the weekend, but take note that response times will be longer and you may not receive a response until Monday.