Here at Canopy Plant Co, we take extra care in growing and packaging your new plants for their journey to you.
We guarantee that your plant from Canopy Plant Co. will arrive alive, healthy, free of pests and disease.
If, within 7 days of receiving your order, your plant experiences a significant decline in health please contact us at help@canopyplantco.com to file a claim.
If a replacement isn’t available we will issue store credit for the full value of the plant.
Your new plants have arrived! Now what?
Carefully unwrap your new plants, taking care to not damage any foliage in the process.
It's not uncommon for a plant to show signs of stress after its journey to its new home. You may notice a few yellow leaves, which are generally ok to be removed and will not harm your plant.
Feel the soil! If it's dry or the pot is light, now is a great time to give your new plant a drink!
Place your plant in a brightly lit area, away from direct sun which can burn the foliage.
Certain species can take a little longer than others to acclimate to their new home, patience is key!
We're here to help!
Upon unwrapping your plants, if there is anything that concerns you about its condition please send us an email (help@canopyplantco.com).
When sending an email regarding a plant, please include at least 3 photos of the plant. We recommend different angles, a brightly lit area and making sure the entire plant is in frame.
We've also prepared a list of Frequently Asked Questions!
