Shipping Insurance
We now offer Shipping Insurance (Package Protection) through Route for a small, nominal fee!
This insurance option is pre-selected at checkout. If you choose to forego the insurance, we will not be able to refund, credit or replace any damaged items or lost orders.
During the winter, we will provide a heat pack at no cost to you, if we deem it necessary but ONLY if the package protection is purchased.
Here at Canopy Plant Co., we take extra care in growing and packaging your new plants for their journey to you.
We guarantee that your plant from Canopy Plant Co. will arrive alive, healthy, free of pests and disease.
If, within 7 days of receiving your order, your plant experiences a significant decline in health please contact us at help@canopyplantco.com . Depending on the circumstances, you may be eligible for a replacement or store credit.
Your new plants have arrived! Now what?
Carefully unwrap your new plants, taking care to not damage any foliage in the process.
It's not uncommon for a plant to show signs of stress after its journey to its new home. You may notice a few yellow leaves, which are generally ok to be removed and will not harm your plant.
Feel the soil! If it's dry or the pot is light, now is a great time to give your new plant a drink!
Place your plant in a brightly lit area, away from direct sun which can burn the foliage.
Certain species can take a little longer than others to acclimate to their new home, patience is key!
It's very important that you wait at least a week to repot your new plant(s)... resist the urge! Repotting immediately will cause unnecessary stress/shock to your plants and voids our guarantee.
We're here to help!
If you have any questions or concerns about the condition of your order, please send an email to help@canopyplantco.com.
Please include at least 3 photos of the plant in question. We recommend different angles, a brightly lit area, making sure the entire plant is in frame and be sure to include close ups of any areas of damage or concern.
We've also prepared a list of Frequently Asked Questions!