Last updated: October 13, 2026

Our commitment

At Canopy Plant Co, we want everyone to feel welcome and have an equal opportunity to discover, purchase, and enjoy plants. We are committed to providing access to our products, services, and information for people with disabilities, including people who use assistive technologies.

Our commitment includes supporting an accessible online shopping experience and providing effective assistance when someone encounters a barrier. We are committed to meeting our obligations under the Americans with Disabilities Act and applicable Florida accessibility and nondiscrimination laws.

Scope of this statement

This statement applies to canopyplantco.com and the online shopping services provided through our website, including product information, navigation and search, customer accounts, shopping carts, checkout, and customer support.

Our accessibility goal

Our goal is for our website to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make digital content more accessible to people with a wide range of disabilities.

We recognize that accessibility requires ongoing attention as products, content, technology, and website features change. This statement describes our commitment and target; it is not a certification that every page or feature currently meets every WCAG requirement.

Accessibility priorities

Our website accessibility goals include:

• Making navigation, menus, forms, and shopping functions usable with a keyboard.
• Providing clear headings, meaningful links, and a logical reading order.
• Supporting screen readers through appropriate page structure, labels, and descriptions.
• Providing useful text alternatives for images that communicate information.
• Maintaining readable text and sufficient color contrast, and avoiding reliance on color alone to communicate information.
• Supporting text enlargement and content reflow so visitors can read and use pages at increased magnification.
• Providing clear form instructions and understandable error messages.
• Making interactive features, including pop-ups and cart controls, understandable and operable with assistive technology.
• Providing appropriate captions and other alternatives for multimedia content.
• Supporting accessible account access, product selection, and checkout.

These priorities guide the experience we aim to provide. They should not be read as a guarantee that every feature has already been independently tested or verified.

Help with shopping and information

If an accessibility barrier prevents you from using any part of our website, please contact us at hello@canopyplantco.com.

We will work with you to provide the information or assistance you need through an effective, accessible method. This may include help with:

• Understanding product descriptions, plant care information, prices, or availability.
• Selecting products or navigating the shopping process.
• Accessing shipping information, store policies, or order details.
• Requesting information in an alternative format.
• Communicating with our customer support team.

We do not charge an additional fee for accessibility assistance. Our goal is to provide access to the same products, services, and offers available through our website.

Report an accessibility barrier

We welcome feedback about the accessibility of our website.

Email: hello@canopyplantco.com
Suggested subject: Website Accessibility Assistance

To help us understand and address the issue, you may include:

• The page address or feature you were trying to use.
• A description of what happened and what you were trying to accomplish.
• Your browser, device, or assistive technology, if you wish to share that information.
• Your preferred way for us to communicate with you.
• Whether the issue is preventing a purchase or another time-sensitive activity.

Please provide only the information you are comfortable sharing. Technical details and screenshots are helpful but are not required to request assistance. You do not need to disclose a medical diagnosis to report a website barrier.

Please do not include passwords or full payment card details in your message.

How we respond

We will review accessibility requests and work to respond without unnecessary delay. When a barrier prevents access to a product, service, or essential shopping function, we will seek an effective way to assist while the underlying issue is evaluated.

The time needed to resolve a technical issue may vary with its complexity and whether another service provider must participate. When further work is needed, we will communicate available assistance and relevant updates.

If the assistance provided does not meet your access needs, please reply and ask for further review.

Third-party features

Our website may include features provided by other companies, such as payment services, product reviews, videos, and other shopping tools. Their accessibility may vary.

If you encounter a barrier involving one of these features, please let us know. We will work to identify an accessible way to help and, where appropriate, raise the issue with the provider. We recognize that third-party involvement does not eliminate our responsibility to address accessibility within our services.

Ongoing improvement

We welcome feedback from people with disabilities and intend to use reported barriers to help prioritize improvements. Our goal is to consider accessibility when selecting website features, updating content, and making changes to the shopping experience.

We may update this statement to reflect changes in our accessibility practices, website, or available assistance. The date above identifies the latest revision.

Your rights

The assistance and feedback process described here is available to help you. It does not limit any rights or remedies available under applicable law, and you are not required to contact us before exercising those rights.