Everything you need to know about our Winter Insurance, including what’s covered if your plants arrive with cold damage.
What happens if my plants get damaged by the cold and I purchased winter insurance?
Simply file a claim. We'll take it from there!
What happens if I don't add the winter insurance to my order?
We won't be able to issue a credit, refund or replacement for any damage caused by cold weather.
How is the winter insurance rate calculated?
The rate is calculated at 5% of the order total, not including shipping.
Am I guaranteed to get a heat pack if I purchase winter insurance?
With Winter Insurance, we review your local temperatures and include a heat pack if needed. Some plant species are more sensitive to cold, while others tolerate lower temperatures, so we consider both the weather and the plants in your order when making that decision.
I only see an option to add a heat pack at checkout, where's the winter insurance?
If a heat pack is the only option available, temperatures in your area are too cold for us to guarantee live arrival. We recommend waiting for warmer weather before ordering. If you choose to proceed, a heat pack provides added warmth, but it may not be enough to protect your plants from cold damage.
I ordered plants with credit from a previous winter insurance claim and the new plants also received cold damage, what do I do?
Orders placed using credit from a Winter Insurance claim are not eligible for a second credit. To help your plants arrive safely, we strongly recommend waiting for warmer temperatures in your area before reordering.
Why wasn't my shipping charge also credited?
Shipping charges are not eligible for credit or replacement.